Christmas House LogoMeet, Celebrate, Rejuvenate
info@christmashouseracine.com
(262) 770-4811

Policies

Check-In:  Check-in is 3:00pm CST unless other arrangements have been made.
Check-Out:  Check-out time is at 12:00pm (noon) CST. Late check-out can be arranged. There may be an additional charge of $25.00.

Days Open

WE ARE OPEN ALL YEAR ROUND. (This means holidays too.)
Policies at Christmas House Racine in WI

Parking

When you arrive you may park in the driveway. Once checked in, you will be directed  where to put your vehicle.

Payment

We accept all major credit cards as well as PayPal.

 

Deposit

Please understand that all reservations will be held with a guaranteed credit card.

Policies at Christmas House Racine in WI

Cancellation

If your plans change, please let us know as soon as possible, any reservation can be cancelled free of charge until 14 days from the date of your arrival. Once you have reached that date, room fees will be applied. 50% of your reservation amount will then be charged to your credit card until 7 days from the date of your reservation. It is at that time then that 100% of your reservation will be charged. If you are a no call/no show then 100% of your reservation amount will be charged to your credit card. ANY CANCELLATIONS MUST BE RECEIVED BY PHONE. If you leave us a message that you are cancelling your reservation we will return the phone call back to you to acknowledge receipt of the cancellations and will let you know at that time if there is a charge and what the amount will be. YOU MAY NOT EMAIL US YOUR CANCELLATION.
Policies at Christmas House Racine in WI

Other General Policies

Smoking: Is allowed outside only in the designated areas ONLY. Please ask.

Candles:  No burning of candles of any sort in the suites.

Pets:  Sorry, they are not allowed. There are dogs in residence. If you are not dog friendly, please do not be discouraged. We can make sure your stay with us is still a pleasant one. We will make sure you have no interaction with our pets when requested.

Children: Are permissible.  We have situations where this may be an exception.  Our building is historic.  We take great care to make sure things are safe, however, small dangers may still exist.  Please let us know if there will be children on your reservation.

Policies at Christmas House Racine in WI


Other General Policies

Breakfast: Comfort food with a twist is our breakfast style. This is always complimentary with your stay. Breakfast is served in the dining room between 7-9am, Monday through Friday and 8am-10am Saturday and Sundays. If this time does not work for you, please let us know and we could make other arrangements. Please let us know of any dietary restrictions prior to your arrival. An upgrade of service to your room can be done as an extra charge.

Maid service: In an effort to conserve natural resources it is not customary to clean up or change bedding during your stay with us. Please let us know if you require an extra service.

Extra Guests: Extra guests are not allowed in the rooms without permission.  If you have someone you are meeting, please feel free to use the main floor. Each guest extra is and additional $50.00 per guest per night.

First Floor: The first floor is for our B&B guests. Unless we have a function scheduled, please feel free to relax and look around our first floor. There is a lot to see and we enjoy sharing this historical landmark with you.

 

Policies at Christmas House Racine in WI

Damages

Accidents happen. If we are informed, we can talk over how to handle the issue together. Damages found after checkout and we were not informed, may be charged at the cost of replacement. If  for any reason  smoking or burning of candles has occurred in the room, a cleaning fee will be charged at the current industry rate.